🔹 CX Leadership & Team Coaching

Turning Managers into CX Leaders

This programme is designed for managers and team leaders who must drive consistent service standards, accountability, and results — not just manage schedules.

Focus areas:

• Building a strong service culture
• Coaching frontline teams effectively
• Handling performance and attitude gaps
• Leading by example on the customer journey
• Improving CX metrics sustainably

Delivery approach:

• Live leadership workshops (preferred)
  
  

• Group coaching sessions
  
  

• Practical leadership tools, not theory
  
  

• Real CX challenges from your operation
  
  

Outcomes:

✔ Stronger CX leadership capability
✔ More accountable teams
✔ Better consistency across shifts and locations
✔ Sustainable CX improvement, not short-term fixes

👉 Best for: Supervisors, managers, operations leaders