🔹 30-Day Customer Service Performance Reset

Fast. Practical. Immediately Effective.

A focused, high-impact programme designed to reset frontline behaviour, confidence, and service consistency within 30 days.

This is not a long academic course.
It’s a performance reset.

What’s included:

• 4 live online sessions (90 minutes each)
• Real-life role plays based on your customer scenarios
• Practical service scripts teams can use immediately
• Complaint handling & service recovery techniques
• Emotional intelligence under pressure
• Ownership mindset & accountability tools

Outcomes:

✔ Noticeable improvement in frontline confidence
✔ Fewer avoidable complaints
✔ Better customer conversations
✔ Faster service recovery

👉 Ideal for: Call centres, hotels, retail teams, and service-driven SMEs