TERMS OF SERVICES

Effective Date: 21/02/2026
Website: https://url-shortener.me/9YFS
Business Name: I.Smile Academy
Owner: Asela Herath

1. Introduction

Welcome to I.Smile Academy (“Company”, “we”, “our”, “us”).

These Terms of Service (“Terms”) govern your use of our website, programs, coaching services, training materials, digital content, and related services.

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Services Provided

We provide:

• Customer Experience (CX) coaching
  
  

• Training programs (online and in-person)
  
  

• Workshops and seminars
  
  

• Digital educational materials
  
  

• Consulting services
  
  

• Speaking engagements
  
  

All services are provided for educational and professional development purposes only.

3. Eligibility

By using our services, you confirm that:

• You are at least 18 years old
  
  

• You have the legal capacity to enter into agreements
  
  

• The information you provide is accurate and complete
  
  

4. Intellectual Property

All content on this website, including but not limited to:

• Text
  
  

• Training materials
  
  

• Frameworks
  
  

• Branding
  
  

• Logos
  
  

• Videos
  
  

• Downloads
  
  

• The “Frontline Code” methodology (if applicable)
  
  

is the intellectual property of I.Smile Academy, unless otherwise stated.

You may not reproduce, distribute, modify, or share our materials without prior written permission.

5. Payments & Refund Policy

If you purchase a coaching session, training program, or digital product:

• All payments must be made in full before access is granted.
  
  

• Prices may change without notice.
  
  

• Refunds (if applicable) must be processed in accordance with the refund policy stated at the time of purchase.
  
  

6. Cancellation Policy

For coaching or booked sessions:

• Cancellations must be made at least [24 / 48] hours in advance.
  
  

• Late cancellations or no-shows may not be eligible for refund or rescheduling.
  
  

7. No Guarantee of Results

While we are committed to delivering high-quality CX coaching and training, we do not guarantee specific business results.

Results depend on many factors including implementation, leadership engagement, and organizational culture.

8. Limitation of Liability

To the fullest extent permitted by law:

Global Musical Village / I.Smile Academy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

Your use of our services is at your own risk.

9. Confidentiality

Any confidential information shared during coaching sessions or consulting engagements will be treated with discretion and professionalism.

However, electronic communication may not always be completely secure.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the content or policies of those external sites.

11. Privacy

Your use of our website is also governed by our Privacy Policy.
Please review it to understand how we collect and use your information.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on this page.

Continued use of our services after changes means you accept the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of:

[France]

14. Contact Information

If you have any questions regarding these Terms of Service, please contact:

📧 Email: wesmileu@gmail.com
🌍 Website: https://url-shortener.me/9YFS
📍 Location: [France]